Telephone System Call Recording

Who said what ?

Being able to hear both sides of a conversation and understand what was said can protect you against wrongful accusations. It also enables you to recognise any issues that customers are not informing you of regarding customer service and efficiency levels, and is therefore ideal for any business wanting to improve in these areas.

Call recording systems can be integrated into most existing telephone systems with calls being recorded onto a software programme that allows you to save inbound and outbound calls as MP3 or WAV files, these files can be e-mailed to another party for further analysis.

Recorded  calls can be extracted via, date, time, duration, dialed number, received number (inbound / outbound calls).

• Call recording improves communications and verifies beyond question all reported and archived call records.
• Superior customer service is fostered.
• Staff training is enhanced.
• Disputes are defused and threats of litigation neutralised.
• And with appropriate stakeholders able to accurately record, manage and archive all incoming and outgoing calls, the impact on business performance can be significant.