Every call matters – wherever you are
In addition to integrating your telephone and computer systems with CTI (computer telephony integration) you can also bring together your other office communication tools, such as fax, e-mail, Voice Mail, and manage them from a single point, this is known as Unified Messaging
With unified messaging you can set up an electronic messaging system for your company, creating a single interface with one directory and one storage location for all message types.
For example Voice Mail messages from your office phone can also be delivered directly into the emails inbox for playback through the PC; or a text message can be sent to your mobile phone informing you that you have new mail.
This simplifies the user's experience as notifications of all message types (email, voicemail, fax) are sent to only one platform for multiple distribution to your communication tools. This can also offer increased workflow as the rate of communication and awareness within the workplace is significantly increased.
