Telephone Connections from Business Communications
The actual way your business telephone system connects to the 'outside world' may vary depending on your current requirements and how you see your business developing.
At Business Communications we advise you on the most appropriate way of connecting your business telephone system to the outside world. Connecting your system also encompasses your fax and business internet access requirements so may include:
- Traditional Analogue line
- ISDN - 2 channel digitial connection
- ISDN - 30 channel digitial connection
- Business Broadband and ADSL
- SDSL and leased line connection
Computer Telephony Integration (CTI)
With more integration between computer systems and business telephone systems CTI allows your business computer system to act as a call centre, accepting incoming telephone calls and routing them to the appropriate device, such as a fax, or person on an extension. CTI systems are sophisticated and can route different types of incoming and outgoing communications; including telephone calls, faxes, and Internet messages. With the relevant software CTI also offers Call logging & Screen Pops providing you with previously logged information about the caller.